Privacy Policy

Last Updated: November 20, 2024

Document Overview

This Privacy Policy for 合同会社Brown Juice Co (doing business as Brown Juice Co) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website, or any website of ours that links to this Privacy Policy
Download and use our mobile application, or any other application of ours that links to this Privacy Policy
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

This summary provides key points from our Privacy Policy. Learn more details about any of these topics by clicking the links or using the table of contents below:

Which version of the Privacy Policy should be treated as an authority in case of a discrepancy? This document is governed by US Law. The most-recently-published English-language version should be considered the sole source of truth.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? Contact us at https://brownjuice.co/contact. We will consider and act upon any request in accordance with applicable data protection laws.

The following is the Privacy Policy in full.

1. Information We Collect

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, engage with our website, use our products or services, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

Names
Phone numbers
Email addresses
Mailing addresses
Job titles
Contact preferences
Contact or authentication data
Billing addresses
Debit/credit card numbers

Sensitive Information

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and associated security code. All payment data is handled and stored by Stripe.

Social Media Login Data

If you register using your social media account, we will collect certain profile information about you as described in the section “Social Logins”.

Application Data

If you use our application(s), we may collect the following information if you provide us with access or permission:

Geolocation Information: We may request access to track location-based information from your mobile device, either continuously or while you are using our application(s), to provide location-based services. You can change permissions in your device’s settings.
Device Access: We may request access to features on your computer or mobile device such as calendar, contacts, reminders, storage, photos, microphone, sensors, camera, Bluetooth, and others. Permissions can be adjusted in your device’s settings.
Mobile Device Data: We automatically collect device information, including mobile device ID, model, manufacturer, operating system, version, configuration, browser type, and IP address. For users of our application(s), additional information such as phone network details, platform, and features accessed may also be collected.
Push Notifications: We may request to send you push notifications regarding your account or features of the application(s). You can disable these notifications in your device’s settings.

This information is primarily used to maintain the security and operation of our application(s), troubleshoot issues, and perform internal analytics and reporting.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you use our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (e.g., name or contact information) but may include device and usage details such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, usage timestamps, and other technical information. This data helps us maintain the security and operation of our Services and perform internal analytics and reporting.

Examples of the information we collect include:

Log and Usage Data: This includes service-related, diagnostic, usage, and performance information collected by our servers, such as IP address, browser type, activity timestamps, pages viewed, and system activity.
Device Data: Information about the device you use to access the Services, such as IP address, device type, browser type, operating system, hardware model, and system configuration.
Location Data: This includes precise or imprecise location data depending on your device’s settings. Location data is gathered using GPS and other technologies. Users can manage permissions in their device settings.

Google API

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

2. Information Processing

In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with legal requirements. We may also process your information with your consent for specific purposes.

We process your personal information for reasons including:

To deliver and facilitate services: Provide you with requested services.
To respond to user inquiries: Address your questions and solve potential issues.
To send administrative information: Notify you about our products, services, terms, and policies.
To fulfill and manage orders: Process your orders, payments, returns, and exchanges.
To enable user-to-user communications: Facilitate interactions between users, where applicable.
To request feedback: Gather user feedback to improve our Services.
To send marketing communications: Send promotional content, in line with your preferences.
To deliver targeted advertising: Customize content and advertising based on your interests.
To protect our Services: Monitor for fraud and ensure security.
To identify usage trends: Analyze how our Services are used to enhance performance.
To evaluate marketing campaigns: Assess the effectiveness of our promotions.
To protect vital interests: Take necessary actions to prevent harm.

3. Legal Bases For Processing Personal Information

In Short: We only process your personal information when we believe it is necessary, and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as your consent, compliance with laws, fulfillment of contractual obligations, protection of rights, or legitimate business interests.

If you are located in the EU or UK:

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:

Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract: We may process your personal information when it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract.
Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your rights and freedoms. For example, we may process your information to:
- Send users information about special offers and discounts on our products and services.
- Develop and display personalized and relevant advertising content.
- Analyze how our Services are used to improve engagement and user retention.
- Support marketing activities.
- Diagnose problems and prevent fraudulent activities.
- Understand how users interact with our products to enhance user experience.
Legal Obligations: We may process your information to comply with legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing information in legal proceedings.
Vital Interests: We may process your information when necessary to protect your vital interests or those of a third party, such as in situations involving threats to personal safety.

If you are located in Canada:

We may process your information if you have given us specific permission (i.e., express consent) for a specific purpose or where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may process your information without your consent if legally permitted, such as:

If collection is clearly in an individual’s interest and consent cannot be obtained promptly.
For investigations and fraud detection or prevention.
For business transactions, provided certain conditions are met.
If contained in a witness statement for insurance claim assessment or settlement.
For identifying injured, ill, or deceased persons and communicating with next of kin.
If there are reasonable grounds to believe an individual may be a victim of financial abuse.
If obtaining consent would compromise the availability or accuracy of the information, and collection is reasonable for purposes related to investigating breaches of agreements or laws.
If disclosure is required by subpoena, warrant, court order, or court rules regarding records production.
If the information was produced in the course of employment, business, or profession and aligns with its original purposes.
For journalistic, artistic, or literary purposes.
If the information is publicly available as specified by regulations.

5. Third-party Websites

In Short: We are not responsible for the safety of any information you share with third parties linked to or advertising on our Services but are not affiliated with our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. We do not guarantee the safety or privacy of data you provide to third-party websites or services. Data collected by third parties is not covered by this Privacy Policy. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We are not responsible for the content or privacy and security practices of any third parties. You should review their privacy policies and contact them directly with any questions.

6. Cookies and Other Tracking Technologies

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to gather information when you interact with our Services. These technologies help us maintain security, prevent crashes, save preferences, and improve site functionality.

Third parties and service providers may also use tracking technologies on our Services for analytics and advertising,such as managing advertisements, tailoring content to your interests, or sending shopping cart reminders. These parties may use the collected data to provide targeted advertising on our Services or other websites.

If these tracking technologies are deemed a “sale” or “sharing” under applicable laws, you can opt out by submitting a request as described in the section titled “Additional Rights for US Residents” below.

Specific details about our use of tracking technologies and how you can manage cookies are outlined in our Cookie Notice.

Google Analytics

We may share information with Google Analytics to track and analyze the use of our Services. This may include features like Remarketing with Google Analytics, Google Display Network Impressions Reporting, and Google Analytics Demographics and Interests Reporting.

To opt out of tracking by Google Analytics, you can use tools such as:

Google Analytics Opt-out Browser Add-on
Adjusting Ads Settings on your Google account or mobile apps.
Other opt-out options at Network Advertising Initiative and Mobile Choices.

For more details about Google’s privacy practices, visit the Google Privacy & Terms page.

7. Artificial Intelligence-Based (“AI”) Products

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Policy govern your use of the AI Products within our Services.

Our AI Products

Our AI Products are designed for the following functions:

AI automation
AI document generation
AI insights
AI predictive analytics
Image analysis
IoT
Natural language processing
Text analysis
Video analysis

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with this Privacy Policy and our agreements with third parties. This ensures that your personal information is processed securely and with appropriate safeguards, providing peace of mind about your data’s safety.

How to Opt Out

We believe in giving you the power to decide how your data is used. If you wish to opt out of using our AI Products, you can:

9. International Information Transfer

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in Japan and the United States. If you are accessing our Services from outside these countries, please be aware that your information may be transferred to, stored in, and processed by us in our facilities and by third parties with whom we share your personal information (see “Information Sharing” above) in these and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

European Commission’s Standard Contractual Clauses

We have implemented measures to protect your personal information, including the use of the European Commission’s Standard Contractual Clauses for data transfers between our group companies and between us and our third-party providers. These clauses require recipients to protect all personal information originating from the EEA or UK in accordance with European data protection laws. Copies of our Standard Contractual Clauses can be provided upon request. We have also implemented similar safeguards with our third-party service providers and partners, and further details are available upon request.

10. Data Retention

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will retain your personal information only for as long as it is needed for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal obligations).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not feasible (e.g., because your personal information is stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

11. Information Security

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures are designed to ensure a level of security appropriate to the risks involved in processing your personal information.

However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Despite our efforts to secure your data, we cannot guarantee that hackers, cybercriminals, or other unauthorized parties will not be able to breach our security measures and improperly access, collect, steal, or modify your personal information.

While we strive to protect your information, any transmission of personal data to and from our Services is at your own risk. We encourage you to access our Services only in a secure environment.

12. Underage Users

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

13. Your Privacy Rights

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Rights in Specific Regions

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. You may have the right to…

request access and obtain a copy of your personal information.
request rectification or erasure of your personal information.
restrict the processing of your personal information.
data portability, where applicable.
object to the processing of your personal information.
decline from automated decision-making.

You can make such a request by contacting us using the contact details provided in the section “Contact Us” below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

If we rely on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you can withdraw your consent at any time by contacting us using the details in the section “Contact Us” below. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Opting Out of Marketing Communications

You can unsubscribe from marketing and promotional communications by clicking the unsubscribe link in our emails or by contacting us using the details provided in the section “Contact Us” below. Even after opting out, we may still communicate with you for service-related purposes.

Account Information

To review or change your account information or terminate your account, you can:

Upon request to terminate your account, we will deactivate or delete it from active databases. However, we may retain some information for fraud prevention, troubleshooting, or compliance with legal requirements.

Most web browsers are set to accept cookies by default. You can set your browser to remove or reject cookies. However, doing so may affect certain features or services of our platform. You may also opt out of interest-based advertising on our Services.

If you have questions or comments about your privacy rights, you can email us at [email protected].

14. “Do-Not-Track” Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

15. Additional Privacy Rights for US Residents

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We may have collected the following categories of personal information in the past twelve (12) months:

Collected	Category	Examples
	Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
	Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information
	Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
	Commercial information	Transaction information, purchase history, financial details, and payment information
	Geolocation data	Device location
	Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities
	Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
	Education Information	Student records and directory information
	Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO	Biometric information	Fingerprints and voiceprints
NO	Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
NO	Sensitive personal Information	Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in “Information We Collect”

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, “Information Processing”

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “Information Sharing”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include the right to…

know whether or not we are processing your personal data
access your personal data
correct inaccuracies in your personal data
request the deletion of your personal data
obtain a copy of the personal data you previously shared with us
non-discrimination for exercising your rights
opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the right to…

access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law)
obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)
obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota’s and Oregon’s privacy law)
review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law)
limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://brownjuice.co/contact, or by referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “Contact Us”

16. Privacy Rights In Other Regions

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This Privacy Policy satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill the applicable purpose, it may affect our ability to provide our services, in particular:

Offer you the products or services that you want
Respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “Review or Delete Your Information”

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)
General enquiries: [email protected]
Complaints (complete POPIA/PAIA form 5): [email protected] & [email protected]

17. Privacy Policy Updates

In Short: We will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

18. Contact Us

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

合同会社Brown Juice Co
〒164-0014東京都中野区南台５−４−９サンコート南台３０６
Japan

Brown Juice Co
San Kooto Minami-Dai #306
Minami-Dai 5-4-9
Nakano, Tokyo 〒164-0014
Japan

19. Review or Delete Your Information

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://brownjuice.co/contact.

20. Language Discrepancies

Over time there may be versions of this document published in other languages and revisions or updates to the language and rules. In all cases, this document and the policy described is governed by US Law. If there is a doubt-about or challenge-to the interpretation of this document, the most-recently-published English-language version should be considered the sole source of truth.